ICICI Lombard Health Insurance

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Overview of ICICI Lombard Health Insurance

ICICI Health Insurance provides a variety of health insurance plans that cater to diverse customer needs. The plans offer flexibility in policy terms, premium payments, treatment coverage, and access to a wide network of hospitals. Additionally, customers can benefit from adding riders to their policy for added protection.

ICICI Lombard General Insurance Co. Ltd. is a strong player in the Indian general insurance industry, thanks to the collaboration of two separate entities. They provide insurance solutions for both individuals and companies, offering personal and business financial protection products. Their range of retail insurance solutions covers various areas such as auto insurance, travel insurance, personal accident coverage and health insurance.

ICICI Lombard General Insurance has consistently garnered recognition for its customer-centric approach and innovative solutions at various award forums, reflecting the trust the company’s customers have placed in it.

In 2016, ICICI Lombard was honoured with the Golden Peacock Award for Business Excellence and the Claim Service Leader Award, as well as the Technology Innovation Award at the Indian Insurance Awards. The previous year, in 2015, the company received the Golden Peacock Innovation Management Award and the E-Business Leader Award in the General Insurance category at the Indian Insurance Award.

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    • CX Strategy Summit & Awards for CX Technology Implementation and the Customer Experience Team of the Year
    • Assocham 14th Global Insurance Awards in ‘Highest Growth GI’ Category
    • CSR Times Awards for Niranjali Initiative in the Swachh Bharat category
    • Dun & Bradstreet BFSI Fintech Awards in Best Insurance Company in Non-Life Insurance sector category
    • Finnoviti Awards 2022 for our Face Scan feature of IL TakeCare App
    • Golden Peacock National Training Awards 2023
    • e4m Impact Influencer Awards ‘BeFit Campaign’ in the Best Influencer category
    • India Customer Excellence Summit & Awards 2022 for Best Innovation in CX, CX Leader of the Year
    • Kyoorius Creative Awards 2022 for our BeFit Campaign
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    • The company won 2 Gold at the ACEF Asian Leadership Awards for the “Combatting COVID-19” initiative and the #STOPTHEHELMETEXCUSE - Ride to Safety campaign.
    • The company won two awards at the Mid-Day Business Innovation Awards.
    • Recognized as a Superbrand showing dedication to delivering innovative insurance solutions.
    • ICICI Lombard received a Leadership category rating by IiAS for Indian Corporate Governance in 2021. The score is based on the evaluation of S&P BSE 100 companies using the Indian Corporate Governance Scorecard framework.
    • ICICI Lombard won the Quantic Awards for the Best Use of Technology in Customer Service in IL TakeCare App’s Face Scan feature.
    • It won the E4M Prime Time Award for the Critical Illness CSR campaign, celebrating TV commercial excellence.
    • ICICI Lombard received a Dream Team Award in the People category for Best Practice under Champions Investing, honouring corporate efforts and organizational culture.
    • “Caring Hands” won the CSR Journal Excellence Award for Health & Sanitation, honouring Corporates & Individuals for social initiatives.
    • ICICI Lombard received the “ET Best BFSI Brand of the Year” award under the Insurance Sector category for improving business models and investing in customer experience and innovation.
    • IL TakeCare App Face Scn won Bronze at the IPRCC awards for the Best use of Innovation.
    • National Feather Awards for the Best Use of IT in Healthcare recognizes outstanding contributions to the industry and society and its innovative Face Scan feature on IL TakeCare App earned this prestigious recognition.
    • Received two awards at INKSPELL’s “Unlocked Awards 2022”. Best CSR initiative for #RestartRught Campaign and Best Innovation for “IL TakeCare App”.
    • The company won the “ACEF Award” in the 11th ACEF Global Customer Engagement Awards for the successful use of technology in customer service. It recognizes extraordinary solutions to improve customer service.
    • IL TakeCare Face Scan feature won the “Best Use of Technology in Customer Service” at the Finnoviti Awards 2022 organized by Banking Frontiers.
    • The company won the “CX Technology Implementation of the Year” and “Customer Experience Team of the Year” at the 9th Edition CX Strategy Summit & Awards.
    • Received 3 awards at the Customer FEST Awards 2022 by Kamikaze B2B Media: Most Innovative Technology Initiative of the Year”, “Best Customer Experience in Financial Sector - Non-Banking” and “Best Digital Customer Experience Initiative”.
    • Voted Asia’s Most Trusted Brand in 2022 for insurance by Consumers Asia.
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    • The company received the FICCI CSR Excellence Award for the “Best CSR Initiative-Non-Life Category” for the “Caring Hands” campaign.
    • TThe company was awarded the “Best General Insurance Company” award at the 4th Annual Awards.
    • TIL TakeCare App won the Gold Award in the “Most Effective App for Consumer” category.
    • TICICI Lombard won the Dun & Bradstreet’s BFSI & Fintech Award for being India’s Leading General Insurance Company - Private.
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ICICI Lombard Health Insurance Contact Details

You may contact ICICI Health Insurance using the below-mentioned information if you have any queries about ICICI Health Insurance plans:

  • WhatsApp Connect with RIA ICICI Lombard on WhatsApp: +91-7738282666
  • Call IL TakeCare App - Use the IL TakeCare app to manage insurance and wellness needs, while maintaining control over the policies
  • Call Download the IL TakeCare App Ask RIA - Download the IL TakeCare APP and use RIA (Responsive & Intelligent Assistant) for seamless solutions.
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ICICI Health Insurance Add-On Riders

What’s Covered and Not Covered in ICICI Lombard Health Insurance

ICICI Lombard Health Insurance Inclusions

  • Some plans cover hospital expenses during the policy year.
  • Insurance covers recommended daycare procedures and surgeries
  • Health insurance covers pre-hospitalization expenses for 30 days before admission and post-hospitalization expenses for 60 days after discharge.
  • Health insurance covers in-patient AYUSH treatment in a government or accredited institution

ICICI Lombard Health Insurance Exclusions

  • Diagnostic costs are not covered unless in the policy or necessary for treatment.
  • Cosmetic or plastic surgery is not covered by ICICI health insurance but the same will be covered for burns, cancer, accidents or essential medical conditions.
  • Dangerous activities not covered by health insurance.
  • Substance abuse and its consequences.
  • Medical expenses resulting from the insured person’s criminal behaviour are not covered.
  • Health insurance does not cover over-the-counter dietary supplements.
  • Cost of medical procedures for contraception, terminating pregnancy and reproductive issues.
  • Dental procedures (will be covered only if caused by an accident).
  • Birth defects or congenital anomalies.
  • Unproven treatments and related costs.
 

ICICI Lombard Health Insurance Claim Process

The ICICI Lombard health insurance plan offers comprehensive coverage with an infinite claim amount and sum insured restoration benefit. Here's a step-by-step guide on how to file a claim under this policy.

Cashless Claim Process

1
During hospitalization, show your ICICI Lombard e-health card and a government-issued ID card at any of the 6500+ network hospitals
2
TPA will help with the claim form and the ICICI Lombard team will handle the rest
3
Your cashless claim will be assessed and you will receive an update about your treatment within 1 hour of the claim’s receipt
4
At discharge, pay what is not covered by the policy and the rest will be settled by ICICI Lombard

Reimbursement Claims Process

1
Pay the full bill amount at the non-network hospital and collect all the documents
2
Submit your reimbursement claim through the IL TakeCre app, WhatsApp or by sending hospitalization documents with the filled claim form to the specified address
3
ICICI will ensure your claim is processed and completed within 8 days of your registration
4
Track your claim status through the IL TkeCre app, WhatsApp or the ICICI Lombard website

Documents Required to Buy ICICI Health Insurance

  • Age-proof documents are important to meet the age requirement for Health Insurance. Acceptable documents include Voter ID, PAN card Aadhar card, driving license or birth certificate.
  • Proof of identity is required from the insured individuals, such as Voter ID, passport, Aadhar card or driving license. Indian PAN cards are no longer accepted.
  • To issue health insurance, the company requires proof of address. Acceptable documents include ration cards, driving licenses, passports, rent agreements, PAN cards, Aadhar cards or utility bills.
  • Passport photos may be required by the insurer.
  • Medical reports depend on the insurer’s requirements.
  • Completed and signed proposal forms are required for proper processing.

Documents Required for ICICI Health Insurance Claim Process

  • Complete the claim form with your signature and ID proof.
  • Prescriptions for hospitalization, tests and medications.
  • Pharmacy bills, case papers and ambulance receipts are needed for invoice.
  • Insurance documents with the insured’s name, address and illness details.
  • Additional documents for claim settlement.

 

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